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Terms & Conditions



1. Title of ownership.

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the user is informed that the ownership of the domain www.definitivegym.com belongs to Detectalia Europe, S.L. (hereinafter, “DEFINITIVE GYM” or “the Seller”), a company legally established in Spain, with the following identifying data:

  • CIF: B54096318
  • Registered office: Calle Andalucía 6, Polígono Industrial El Pastoret, 03640 Monóvar, Alicante, Spain
  • Commercial Registry of Alicante: Doc. 1/2008/11.703,0 — Journal 241 — Entry 800 — Volume 3032 — Book 0 — Folio 204 — Sheet A-97946 — Registration 2
  • Contact email: [email protected]
  • Contact form: https://www.definitivegym.com/contactus

DEFINITIVE GYM markets, through www.definitivegym.com, fitness equipment, training, recovery, wellness, and technology applied to physical exercise mainly intended for professional, commercial, collective, or intensive use, under the brands PRODIGY IMBODY and PORTENTUM, including, among others, intelligent multifunctional systems, treadmills, ellipticals, mini-bikes, mini-steppers, pressotherapy boots, leg massagers, body composition scales, sports accessories, and other related products.

The marketed products are designed for use in professional environments such as gyms, training boxes, wellness centers, hotels, sports centers, clinics, physiotherapy centers, spas, corporate facilities, personal training centers, residences, establishments open to the public, or shared use spaces, unless the product sheet expressly indicates another purpose.

2. Purpose and scope of application.

These General Conditions of Sale and Use, hereinafter the “Conditions”, aim to regulate access and use of the website www.definitivegym.com, as well as the commercial transactions carried out between DEFINITIVE GYM and its customers.

Placing an order implies full and unconditional acceptance of these Conditions in the version in effect on the date of order validation. DEFINITIVE GYM may modify these Conditions at any time by publishing them on the website, noting the date of the update. The modifications will not apply retroactively to already confirmed orders.

These Conditions are primarily directed at professional clients, understood as companies, self-employed individuals, professionals, public or private entities, sports centers, clinics, hotels, wellness centers, establishments open to the public, or any client who acquires the products to integrate them into an economic, professional, commercial, collective, or shared use activity by third parties.

When exceptionally a customer acts as a consumer in the legal sense of the term, that is, as a natural person who purchases for a purpose unrelated to their commercial, business, trade, or profession, the imperative rights recognized by consumer and user regulations that cannot be excluded by contract will apply to them. In case of contradiction, the imperative consumer rules will prevail only with respect to such consumer customers.

3. Information provided on the website

DEFINITIVE GYM reserves the right to modify at any time the commercial offer published on the website, including products, prices, promotions, technical features, availability, shipping conditions, associated services, and other commercial information.

DEFINITIVE GYM makes reasonable efforts to ensure that the information displayed is truthful, up-to-date, and free of errors. However, in the event of a typographical, technical, price, description, or availability error, DEFINITIVE GYM will inform the customer as soon as it becomes aware of it. The customer may choose to confirm the order according to the corrected conditions or cancel it at no cost when the error substantially affects the contract.

The images, photographs, videos, renders, diagrams, infographics, and other graphic elements published on the website are for illustrative purposes only and may not accurately reproduce the finish, color, dimensions, included accessories, or final configuration of the product, unless expressly stated otherwise.

The contractual information is presented in Spanish and, where applicable, in courtesy versions in other languages. The Spanish version will be the only binding one and will prevail in case of interpretative divergence.

4. Intellectual and industrial property.

All content published on the website, including designs, texts, photographs, videos, graphics, logos, icons, buttons, software, firmware, interfaces, trade names, brands, industrial designs, manuals, technical documentation, and any other element subject to protection, is owned by DEFINITIVE GYM or by third parties who have authorized its use.

The availability of such content does not imply a license, transfer, waiver, authorization, or total or partial transmission of intellectual or industrial property rights.

The reproduction, distribution, public communication, transformation, extraction, reuse, reverse engineering, or any other form of exploitation of the content without prior written authorization from the corresponding owner is expressly prohibited.

Likewise, the insertion of hyperlinks for commercial purposes directing to www.definitivegym.com without prior written consent from DEFINITIVE GYM is prohibited. The existence of links on third-party websites will not imply a commercial relationship, authorization, supervision, or acceptance by DEFINITIVE GYM of the content or services offered on such sites.

5. Responsibility of DEFINITIVE GYM

The products marketed through www.definitivegym.com comply, when applicable, with Spanish legislation and the corresponding European regulations regarding product safety, electromagnetic compatibility, low voltage, machinery, medical products, RoHS, WEEE, or any other applicable sectoral regulations according to the nature of the product.

The responsibility of DEFINITIVE GYM cannot be invoked regarding regulations, authorizations, certifications, approvals, or administrative requirements demanded in countries or territories where DEFINITIVE GYM does not directly market its products. It is the customer's responsibility who requests shipments outside the European Economic Area to verify the legality of importation, installation, marketing, and use of the product at the destination.

The user assumes the responsibility arising from the use of the website and agrees to keep DEFINITIVE GYM harmless against any claims, penalties, damages, or losses arising from the breach of these Conditions or from the improper use of the website.

DEFINITIVE GYM will not be liable for damages arising from interferences, omissions, interruptions, viruses, breakdowns, disconnections, network failures, computer failures, or incidents beyond its reasonable control. It will also not be liable for the inability to provide the service when this is due to causes attributable to the customer, third parties, logistics operators, technology providers, public administrations, or cases of force majeure.

Safe use of the products

The products marketed by DEFINITIVE GYM must be used in accordance with their instruction manual, safety warnings, technical limitations, recommended maintenance, maximum loads, frequency of use, minimum age, necessary supervision, and other indications provided by the manufacturer or by DEFINITIVE GYM.

The professional client declares to be aware that physical activity and the use of sports or recovery machinery may entail risks for users with certain pathologies, injuries, physical limitations, cardiovascular, muscular, joint, circulatory problems, or of another nature. It is the responsibility of the professional client to inform, supervise, and control the proper use of the equipment in their facilities.

DEFINITIVE GYM will not be liable for personal, material, economic, or any other damages resulting from incorrect, negligent, unauthorized intensive use, unsupervised use, contrary to the manual, or performed by individuals unfit for the use of the equipment.

6. Client and user obligations.

The user and the client are obliged to comply with these Conditions, the website usage instructions, the product manuals, the safety warnings, and the applicable regulations, acting in accordance with the law, good faith, and commercial practices.

In particular, the user is obliged to:

  • Provide truthful, complete, and updated information in registration, order, billing, and delivery forms.
  • Not use the website in a way that may damage, disable, overload, or deteriorate its functioning.
  • Not introduce or disseminate illegal, defamatory, injurious, obscene, threatening, discriminatory content, or contrary to the rights of third parties.
  • Not introduce viruses, malware, programs, or elements likely to cause damage to the systems, networks, equipment, or data of DEFINITIVE GYM, other users, suppliers, or third parties.
  • Diligently safeguard your access credentials and be responsible for their improper use.
  • Not impersonate the identity of third parties.
  • Do not infringe intellectual property, industrial rights, trade secrets, or image rights.
  • Provide a valid, accessible, and appropriate delivery address for the receipt of professional or palletized goods when applicable.
  • Check that the installation site has space, accessibility, electrical outlets, ventilation, flooring, and suitable conditions for the use of the product.
  • Assume the training, supervision, and control of end users when the product is installed in a professional or collective environment.
  • Perform the preventive and corrective maintenance required by the product manual or by DEFINITIVE GYM.
  • Keep invoices, receipts, maintenance reports, and technical documentation necessary to verify the proper use of the equipment.

For equipment sent for repair estimates not covered by warranty, the product will be stored free of charge for a maximum period of three months. After this period, without instructions from the customer, DEFINITIVE GYM may proceed to its destruction, recycling, or management as waste in accordance with applicable regulations, without generating any right to compensation.

7. Privacy and protection of personal data.

The processing of the customer's personal data is governed by Regulation (EU) 2016/679, General Data Protection Regulation, and by Organic Law 3/2018, on Personal Data Protection and Guarantee of Digital Rights.

  • Data controller: Detectalia Europe, S.L. — CIF B54096318 — Calle Andalucía 6, Polígono Industrial El Pastoret, 03640 Monóvar, Alicante, Spain — [email protected].
  • Purposes: user registration management, order processing, billing, shipping and returns management, after-sales service, warranty, customer service, fraud prevention, operational communications and, with prior consent when necessary, commercial communications.
  • Legal bases: contract execution, compliance with legal obligations, legitimate interest in fraud prevention and business management, and consent of the data subject when applicable.
  • Recipients: transportation companies, financial entities, payment gateways, technology providers, external advisors, technical services and competent authorities when there is a legal obligation.
  • International transfers: no international transfers outside the European Economic Area will be made unless necessary for the provision of the service and covered by the guarantees provided in the GDPR.
  • Retention period: data associated with sales operations will be retained for the legally required periods in tax, commercial, accounting, and liability matters. Data for commercial communications will be retained as long as consent is not revoked.
  • Rights: access, rectification, deletion, opposition, limitation of processing, portability and the right not to be subject to automated decisions. They can be exercised in writing at the indicated postal address or by email to [email protected], attaching a copy of an identification document.
  • Complaints: the data subject may file a complaint with the Spanish Data Protection Agency.
  • Security measures: DEFINITIVE GYM applies appropriate technical and organizational measures to preserve the confidentiality, integrity, and availability of personal data.

8. Cookies.

The website uses cookies and equivalent technologies to enable its operation, manage the shopping cart, remember preferences, analyze navigation, improve the user experience, and, where applicable, display personalized content or communications.

Strictly necessary cookies may be installed without prior consent. Analytical, personalization, or advertising cookies will require the user's consent when required by applicable regulations. The user can configure, reject, or revoke their consent through the cookie settings panel.

For more information, the user should consult the Cookie Policy published on the website.

9. Shipping costs.

Shipping costs are calculated based on destination, weight, volume, mode of transport, type of goods, and additional services contracted. These costs will be displayed, when possible, during the purchase process before the final confirmation of the order.

Certain bulky, heavy, or professional-use products may be shipped on a pallet or by specialized transport. Standard delivery is made to the curb, loading dock, entrance, or point accessible to the carrier, unless additional services are expressly contracted.

Services for lifting to upper floors, installation, assembly, commissioning, training, packaging removal, scheduled delivery, special handling, or any other additional logistical service are not included unless expressly contracted and paid for.

In shipments to territories with specific customs regimes, including the Canary Islands, Ceuta, Melilla, Andorra, Gibraltar, or territories outside the customs territory of the European Union, the tariffs, taxes, fees, dispatch costs, customs procedures, and other import costs will be borne by the recipient, unless expressly agreed otherwise.

The non-receipt of the order due to reasons attributable to the customer, repeated absence at delivery, lack of unloading means, incorrect or incomplete address, or cancellation of an already shipped order may result in the customer being charged for the costs of transportation to and from, storage, management, and reshipment.

10. Placing an order.

To place an order, it will be necessary to access www.definitivegym.com, select the desired products, fill in the required information, validate the billing and delivery address, select the shipping and payment method, and accept these Terms.

The confirmation of the order by the customer implies acceptance of these Terms as an integral part of the contract.

Unless proven otherwise, the data recorded by DEFINITIVE GYM will constitute proof of the transactions carried out. DEFINITIVE GYM may archive the electronic document formalizing the contract and provide it to the customer when appropriate.

Within a maximum period of 24 hours from the purchase, the customer will receive an email with a receipt detailing the order, unless there are technical issues or causes beyond the control of DEFINITIVE GYM.

If the order details are incorrect, the customer must communicate this immediately and, in any case, before shipment. Once the order has been shipped, any modification may incur additional costs to be borne by the customer.

When it comes to reservations, pre-sales, custom orders, specific configurations, made-to-order products, products imported at the customer's request, or products adapted to specific needs, the amounts paid as a reservation, deposit, or advance may not be refundable, except in the case of a breach attributable to DEFINITIVE GYM or an applicable mandatory rule to the contrary.

11. Product availability.

The published product offer on www.definitivegym.com will be valid as long as the products are visible on the website and within the limits of available stock.

Preparation and shipping times are calculated in business days, from Monday to Friday, excluding Saturdays, Sundays, and national, regional, or local holidays that affect the warehouse, supplier, or carrier.

In case of stock shortages, manufacturing delays, temporary unavailability, logistical incidents, or inability to supply, DEFINITIVE GYM will inform the customer of the new estimated timeframe. If it is not possible to deliver the product, DEFINITIVE GYM may cancel the order and refund the amounts paid for the undelivered product.

The times indicated on the website are indicative, unless a binding timeframe is expressly agreed upon in writing.

12. Shipping methods and intervals.

Products will be shipped to the address provided by the customer. If the provided address is incorrect, incomplete, inaccessible, or unsuitable for the delivery of professional or palletized goods, the costs arising from the incident may be charged to the customer.

DEFINITIVE GYM may split the order when there are products with different availability, sending the available items first and subsequently the remaining ones, unless otherwise agreed.

Shipments will be made through DHL or other logistics operators, transport agencies, specialized carriers, or palletized goods services, depending on the type of product, destination, and contracted modality.

Ordinary deliveries are not made on Saturdays, Sundays, or holidays, except for expressly contracted special service.

At the time of delivery, the customer must check the external condition of the packaging, number of packages, and any visible damage. If damage, dents, breaks, moisture, handling, missing packages, or any anomaly is detected, it must be expressly noted on the carrier's delivery note and communicated in writing to DEFINITIVE GYM within a maximum period of 24 hours from delivery, attaching photographs of the packaging, transport label, and product.

The lack of reservation on the delivery note or communication within the indicated period may hinder or prevent the claim against the carrier or transport insurance, without prejudice to the rights that may legally correspond to the customer.

When the customer requests neutral packaging or without visible indications of the content, they may indicate it in the order comments if such an option is available. DEFINITIVE GYM will make reasonable efforts to accommodate the request, but does not guarantee its availability in all cases.

13. Payment.

DEFINITIVE GYM provides the customer with the payment methods indicated at any given time on the website, which may include, among others:

  1. Credit or debit card: Visa, MasterCard, American Express, or others accepted by the payment gateway. The data is processed through secure gateways; DEFINITIVE GYM does not store the complete card data.
  2. Bank transfer: The account details will be provided during the purchase process. The customer must indicate the order number and their name or business name in the concept. The order will not be considered confirmed until the effective receipt of the amount.
  3. Other payment methods: financing by third parties, electronic wallets, international gateways, or other systems that may be offered at the time of purchase.

In card transactions, enhanced customer authentication systems may apply in accordance with PSD2 regulations.

DEFINITIVE GYM may suspend or cancel the order in case of non-payment, rejection of the transaction, suspicion of fraud, manifest error, lack of data verification, or non-compliance with payment conditions.

14. Withdrawal, cancellations, and returns

14.1. Professional clients

Since the products sold are primarily intended for professional, commercial, collective use, or related to an economic activity, the professional client acknowledges that the legal right of withdrawal provided for consumers and users does not apply to them, unless expressly agreed in writing or applicable mandatory provision.

Therefore, sales made to companies, self-employed individuals, professionals, entities, sports centers, hotels, clinics, public facilities, or clients who purchase the products for professional, commercial, collective, or shared use will be final once the order is confirmed.

DEFINITIVE GYM may accept commercial returns voluntarily, on a case-by-case basis, provided that the product has not been used, installed, handled, customized, unsealed for hygiene reasons or damaged, and provided that it is in its original packaging with all its accessories, manuals, and documentation. The acceptance of a commercial return will not constitute a precedent or obligation for future transactions.

In the event of voluntary acceptance of a return, the costs of transportation to and from, handling, inspection, depreciation, refurbishment, payment commissions, and other associated costs may be deducted from the amount to be refunded.

14.2. Consumer clients

When exceptionally the customer has the legal status of a consumer, they may exercise the right of withdrawal under the terms provided by the applicable regulations, within a period of 14 days.

To exercise it, they must communicate it unequivocally to DEFINITIVE GYM by email to [email protected] or in writing to the company's postal address.

The product must be returned in its original packaging, with all its accessories, manuals, and documentation, without signs of use that exceed those necessary to verify its nature, characteristics, and functioning.

The direct return costs will be borne by the customer, unless DEFINITIVE GYM expressly agrees to assume them or there is a mandatory rule stating otherwise.

In the case of bulky, heavy, or palletized products, the return cost may be significant and will depend on the destination, weight, volume, agency, and necessary services.

Withdrawal will not proceed, among other legally provided cases, regarding personalized products, made according to the customer's specifications, sealed products not suitable for return for health or hygiene reasons that have been unsealed, digital content executed with prior consent, or fully executed services.

15. After-sales guarantee of products and services.

15.1. Commercial warranty for professional use

All products marketed by DEFINITIVE GYM for professional, commercial, collective use or linked to an economic activity have a limited commercial warranty of twelve (12) months from the date of delivery of the product.

This warranty covers, during this period, manufacturing defects or non-conformities existing in the product that are attributable to DEFINITIVE GYM or the manufacturer, provided that the product has been used according to its purpose, instruction manual, technical limits, installation conditions, maintenance, and safety warnings.

The 12-month professional warranty replaces any previous commercial warranty, unless a different period is expressly agreed upon in the invoice, contract, product sheet, or specific document.

This warranty applies to the structural, mechanical, electronic, and functional components of the product, without prejudice to the exclusions provided in these Conditions.

Consumable elements, wear parts, accessories subjected to friction, direct contact with the user, deterioration due to use, periodic maintenance, or ordinary replacement are excluded from the warranty, except for proven manufacturing defects at the time of delivery.

15.2. Consumer clients

When the customer has the legal status of a consumer, the legal warranty rights of conformity that are imperatively applicable according to consumer and user regulations will be respected.

These Conditions do not intend to limit or exclude inalienable rights that legally correspond to a consumer. However, when the purchase is made by a company, self-employed person, professional, entity, or for professional, commercial, collective, or shared use, the professional warranty regime of 12 months provided in these Conditions will apply.

15.3. General warranty exclusions

The warranty will not cover damages, breakdowns, deficiencies, or wear caused by:

  • Use contrary to the instruction manual, safety warnings, or intended purpose of the product.
  • Intensive, abusive use, or use beyond the recommended technical parameters.
  • Incorrect installation, defective assembly, inadequate electrical connection, or lack of appropriate environmental conditions.
  • Use outdoors when the product is designed for indoor use.
  • Impacts, falls, overloads, humidity, corrosion, excessive dust, dirt, lack of ventilation, or improper handling.
  • Handling, modification, opening, adjustment, or repair carried out by unauthorized personnel.
  • Installation of software, firmware, parts, accessories, or components not supplied or authorized by DEFINITIVE GYM.
  • Lack of recommended preventive or corrective maintenance.
  • Normal wear from use.
  • Consumable or periodically maintained parts.
  • Damage caused by end users, employees, clients, patients, partners, students, or third parties using the equipment in the professional client's facilities.
  • Surges, electrical discharges, fires, floods, accidents, vandalism, disasters, force majeure, or external causes.
  • Aesthetic damage that does not affect the functioning of the product, such as scratches, marks, scuffs, or discolorations resulting from normal use.
  • Transport, moving, reinstallation, or subsequent transfer of the equipment carried out by the client or third parties.
  • Use of the product without proper supervision when it is necessary.

15.4. Mandatory maintenance in professional use

The validity of the professional warranty is conditioned on the proper maintenance of the product according to the instruction manual and the indications of DEFINITIVE GYM.

When the product, by its nature, intensity of use, or technical category, requires periodic preventive maintenance, the professional client must carry it out within the timeframes indicated by the manufacturer or by DEFINITIVE GYM.

The client must keep the documentation proving the maintenance carried out, including invoices, reports, inspection records, technical certificates, or any other equivalent document.

The lack of maintenance, the inability to prove its completion, or the failure to comply with cleaning, lubrication, adjustment, tensioning, inspection, replacement of consumables, or periodic checks may result in the loss of warranty regarding incidents directly or indirectly related to such omission.

15.5. Warranty procedure

To make use of the warranty, the customer must report the incident in writing to [email protected], indicating:

  • Order or invoice number.
  • Customer details.
  • Model and serial number, when applicable.
  • Detailed description of the incident.
  • Photographs or videos that allow assessing the problem.
  • Conditions of use, installation, and maintenance.
  • Maintenance documentation when required.

DEFINITIVE GYM may request additional information, perform remote checks, ask for operation videos, require the shipment of parts, request the shipment of the product to its facilities, or designate an authorized technical service.

If the incident is covered by warranty, DEFINITIVE GYM may choose, at its technical discretion, to repair the product, replace the affected part, send spare parts, provide repair instructions, replace the product with another equivalent, or adopt any other reasonable solution.

The warranty does not include, unless expressly agreed, the costs of technicians traveling to the home, installation, disassembly, assembly, removal, packaging, special transport, auxiliary means, cranes, elevators, per diems, waiting times, training, activity stoppage, lost profits, or operating losses.

When technically possible, DEFINITIVE GYM may send the necessary spare parts to the professional customer along with instructions, diagrams, videos, or documentation so that the replacement can be carried out by the customer themselves or by a qualified technician designated by them.

If it is determined that the incident is not covered by warranty, DEFINITIVE GYM may issue a repair estimate. The labor for diagnosis, repair, transportation, and management may be charged to the customer. The labor rate will be 59 € + VAT per hour or fraction, unless another applicable rate is indicated at the time of the intervention. Travel, transportation, parts, and additional service costs will be billed separately.

Repairs made under warranty will not extend the original warranty period, unless a mandatory legal provision states otherwise. Replaced parts will become the property of DEFINITIVE GYM unless expressly agreed otherwise.

15.6. Liability in professional environments

The professional customer will be responsible for the installation, supervision, maintenance, access control, user training, risk signage, and safe use of the products in their facilities.

The professional customer will keep DEFINITIVE GYM harmless against claims from end users, employees, clients, patients, partners, students, or third parties arising from incorrect use, lack of supervision, absence of maintenance, non-compliance with instructions, unauthorized manipulation, or exploitation of the equipment outside its technical parameters.

The above is understood without prejudice to the legal responsibilities that may correspond for product defects in accordance with the applicable mandatory regulations.

16. Customer service and complaint resolution

The customer may direct inquiries, communications, incidents, complaints, or claims to the Customer Service of DEFINITIVE GYM through:

  • Email: [email protected]
  • Form: https://www.definitivegym.com/contactus
  • Postal address: Calle Andalucía 6, Polígono Industrial El Pastoret, 03640 Monóvar, Alicante, Spain

DEFINITIVE GYM will acknowledge receipt of the claim and will strive to provide a reasoned response as soon as possible, taking into account the complexity of the incident, the need for technical verifications, the availability of information, and applicable regulations.

When the customer has the legal status of a consumer residing in the European Union, they may resort, if applicable, to the alternative dispute resolution mechanisms provided by the applicable regulations.

17. Applicable law and jurisdiction

The sales made through www.definitivegym.com will be governed by Spanish law.

For professional clients, companies, self-employed individuals, entities, or buyers who acquire the products for professional, commercial, collective use, or related to an economic activity, the parties agree to submit any dispute arising from the interpretation, compliance, execution, or resolution of the contract to the courts and tribunals of Novelda, Alicante, Spain, with express waiver of any other jurisdiction that may correspond to them.

When the customer has the legal status of a consumer, the choice of law and jurisdiction cannot deprive them of the imperative rights recognized by the applicable regulations of their country of habitual residence.

These General Conditions are updated as of March 1, 2026 and replace any previous version.